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Distinguished Sage
Distinguished Sage
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Message 11 of 22

Re: Setting up an additional email address

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I can get there by going to btyahoo and signing in then go to my account at top and then i can see manage sub accounts - dont see it if i go to accounts and billing


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hopeful
Aspiring Contributor
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Message 12 of 22

Re: Setting up an additional email address

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I use Google but have also tried Firefox.  Clicked "My Account" which sends me to "Account Home" tab.  No sign of create sub account.  Again clicked the "My Account Billing" tab which prompted me to sign in again but still no luck.

 

Thanks by the way for your help

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Distinguished Sage
Distinguished Sage
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Message 13 of 22

Re: Setting up an additional email address

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@imjolly wrote:
I can get there by going to btyahoo and signing in then go to my account at top and then i can see manage sub accounts - dont see it if i go to accounts and billing

Must be a glitch somewhere, I can get it going either way.

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Distinguished Sage
Distinguished Sage
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Message 14 of 22

Re: Setting up an additional email address

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@hopeful wrote:

I use Google but have also tried Firefox.  Clicked "My Account" which sends me to "Account Home" tab.  No sign of create sub account.  Again clicked the "My Account Billing" tab which prompted me to sign in again but still no luck.

 

Thanks by the way for your help


When you signed back in after clicking the My Account Billing tab you should then be in the My Account Billing tab and you should just scroll down and the button should be there. If it is not there check that you don't have any adblokers active on your browser, they can cause problems displaying pages. If that doesn't work then I don't know why it would not be there.

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hopeful
Aspiring Contributor
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Message 15 of 22

Re: Setting up an additional email address

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Thanks for your reply.

 

I'll have to contact technical help.  I have noticed that a bullet point under the "Account Home" tab is blank (without information next to it).  Looking on the Help pages there should be a "Manage Sub Account" somewhere there so it does look as though there could be software fault

 

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Distinguished Sage
Distinguished Sage
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Message 16 of 22

Re: Setting up an additional email address

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Did you check that you have no Adblockers installed or switched on?

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hopeful
Aspiring Contributor
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Message 17 of 22

Re: Setting up an additional email address

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I did "Allow" the pop ups on Chrome and logged in from scratch but there wasn't any difference. 

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Distinguished Sage
Distinguished Sage
328 Views
Message 18 of 22

Re: Setting up an additional email address

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I don't use Chrome so I don't know for sure how you would check but if you go to the Tools menu there may be an add ons menu. Check there that there are no adblockers. It is different from pop up blockers. I might not make any difference but is worth checking as they can stop pages from displaying correctly. 

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hopeful
Aspiring Contributor
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Message 19 of 22

Re: Setting up an additional email address

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I've looked in Tools on both Firefox and Chrome browsers and cannot see any Adblockers.  I have contacted BT Technical help via email and I'm waiting for a reply.

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Distinguished Sage
Distinguished Sage
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Message 20 of 22

Re: Setting up an additional email address

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If you get a reply and a fix can you post it back onthe forum to help others who may have the same problem.

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