I've recently made the transition from BT Yahoo to BT Mail. I have no problems logging onto my emails using my laptop, but can no longer view my emails on my phone (Samsung Galaxy 4).
I've followed the instructions in the BT help pages regarding removing the email account on the phone and reconnecting via IMAP/POP, but the phone continuously tells me that I can't connect to the server and I've tried both Pop and Imap now. The username and password are both correct. I'm at a loss to understand what's going on.
Can any of you help?
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I tried to do as you suggested yesterday several times and I just couldn't connect. Today, it seems to be working after a password reset.
Does it matter whether I connect to IMAP if I was connected to POP initially? All the BT help guides say it's preferable to connect to IMAP, but it looks like my Yahoo mail was connected to POP. Do I have to use the same server as before and which is the best?
Server needs to be mail.btinternet.com
POP/IMAP is purely personal preference and how you use your device(s). With POP3, everything is downloaded to your device (although a copy can be left on the server if required) and multiple devices aren't synced. With IMAP, alll devices are synced and all folders can be synced.
....so if I've migrated to BT Mail using POP, can I suddenly change to IMAP?
If you like, yes. You will have to delete the account on the phone first though and then set it up again as IMAP, you can't actually change from one to the other on the fly.