Had a message pop up when signing into mail last week saying that I had to sign in separately from My BT to view mails from now on. Not a problem as I rarely use My BT & sign into mails directly.
Possibly coincidence but since I saw this message, mail will log me off after a few hours. Previously I could stay logged in for a few weeks at a time(via laptop) before having to sign in again. Always tick the keep me signed in & have had no problems using my tablet as I am constantly signed into mail there.
I'm seeing the same - forever being logged out, despite ticking "Keep me signed in". I think it's a "feature" (i.e. bug) in the new version.
Can you access the old version https://email.bt.com/mail/index-rui.jsp?v=2.32.0 and stay logged in on that one (bookmark the link).
Well I managed to stay signed in for about a day but have now had to sign in again. Ah well, worth a go.
Exactly the same for me, then 2 weeks ago it seem to be back to normal but the last 3 days I am lucky to stay signed in for 20 minutes at a time - it is extremely frustrating. Have spoken to BT numerous times since it first started happening & again yesterday, have been transferred to multiple 'techs' but they all say there's no problem they are aware of & don't understand why I'm having this issue & can offer no solution!