cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RHughes1
Beginner
356 Views
Message 1 of 5

Some Emails not getting through to my Inbox

I'm not receiving some emails that I was previously getting up to October 2021,

I have added the sender domain to safe sender 

any help on how to resolve the issue would be appreciated

Thanks

Richard

0 Ratings
Reply
4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage
349 Views
Message 2 of 5

Re: Some Emails not getting through to my Inbox

Check that the senders email address and domain is not in your "Blocked Senders" list which can be found in the same place as the "Safe Sender" settings.

0 Ratings
Reply
RHughes1
Beginner
340 Views
Message 3 of 5

Re: Some Emails not getting through to my Inbox

Thanks for the suggestion, I've already tried that & added the domain to the safe sender list

I just added a new rule to try & allow emails from the senders domain - not sure if that will help

I was successfully getting the emails prior to Oct 21 so not sure what changed

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
337 Views
Message 4 of 5

Re: Some Emails not getting through to my Inbox

Just a basic check, the sender is using your correct email address?

Is the sender having a problem with all BT email addresses or just yours?

If the sender is using their own domain have the checked that the problem is not at their end.

See link

 BT Email - best practices for postmasters and senders of email | BT Help

0 Ratings
Reply
RHughes1
Beginner
292 Views
Message 5 of 5

Re: Some Emails not getting through to my Inbox

Thanks for the suggestions

The email address is correct - I was getting emails without any problems until recently

It's only my email address with a problem and the failed delivery report says the issue is on my side  & BTmail see the mails as spam

I've added the domain & sender email to my safe senders list but mails are still failing & thanks for the link =- I'll take a look

0 Ratings
Reply