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Message 1 of 8

Sorry your email could not be delivered due to content policy reasons.

I’m unable to send any emails, don’t use a VPN and this has suddenly started occurring 

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7 REPLIES 7
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Message 2 of 8

Re: Sorry your email could not be delivered due to content policy reasons.

This seems like a recurring problem to which no solution is given.

My wife and I , on two different conputer,  sending tw different emails get the same nonsense message. Tried online and same result.

There are no links just text.

This is obviously a server issues since using Thunderbird IMAP or Webmail  we get the same problem.

 

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Message 3 of 8

Re: Sorry your email could not be delivered due to content policy reasons.

Hi @realjoewilcox 

Is this happening on all emails, no matter what the content? Does it happen when you're sending to more than one email address?

Chris

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Message 4 of 8

Re: Sorry your email could not be delivered due to content policy reasons.

Managed to get it sent last night (unchanged) and second.

This morning one rejected again with the only content being the subject line and an email addresses @btinternet.com

No content, standard address (my wife's), no links, no attachments ....

I can send the same email to myself successfully.

Definitely at BT server bug.

RogMull_0-1727597218841.png

 

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Message 5 of 8

Re: Sorry your email could not be delivered due to content policy reasons.

It was just on my btinternet email but didn’t matter who I was sending it to. Turned out to be the WiFi I was on because as soon as I went onto my 4G on my phone I was able to send emails without an issue. 

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Message 6 of 8

Re: Sorry your email could not be delivered due to content policy reasons.

WiFi not our problem. Wired or WiFi fail.
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Message 7 of 8

Re: Sorry your email could not be delivered due to content policy reasons.

Turn off BT hub for half an hour. When restarted it should have a new IP address and conneted to a different BT email server.

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Message 8 of 8

Re: Sorry your email could not be delivered due to content policy reasons.

Interesting idea. I will try it next time it happens.

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