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neil4768
Contributor
2,574 Views
Message 1 of 11

Sorry your email could not be delivered due to content policy reasons.

Every email I try to send using the new BT webmail I get this error message 

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-1-1) ID (5ED9C74D0712CDE2) [Err code: 553]

Have even tried blank emails no content no subject.

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10 REPLIES 10
Matt-S
Moderator-Retired
2,533 Views
Message 2 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

Hi @neil4768,

Welcome back to the Community and thanks for taking the time to post. Sorry that you are unable to send emails from BT Mail.

Do you have a signature set up within your emails?

Are you or have you been using a VPN?

I look forward to hearing back from you.

Thanks

Matt

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neil4768
Contributor
2,528 Views
Message 3 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

Thank you

VPN Yes and I have tried with it switched off and it made no difference.  

No signature. 

This is on the laptop using Windows 10 and Chrome both up to date. 

 

 

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NeilO
Moderator
Moderator
2,512 Views
Message 4 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

Hi neil4768, thanks for getting back to us, did you reboot your laptop after turning off the VPN and then try to send the email?

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neil4768
Contributor
2,507 Views
Message 5 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

Hi Neil

Yes, I have rebooted the PC and its the same error.  

 

Neil

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neil4768
Contributor
2,481 Views
Message 6 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

Right, it is now working fine now I have done nothing, thanks or the help you did give.
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neil4768
Contributor
2,386 Views
Message 7 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

And again today it has done the same. 

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SiouxieMP
Beginner
2,271 Views
Message 8 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

I have been getting this same message on and off (never know when it seems) for NINE months, BT.

I use Nord VPN but will also suspend that service to send an email and my BT email client STILL doesn't work.

PLEASE can someone shed some light on @neil4768 's important question.

The unreliability is driving me crazy!

Thank you from Siouxsie.

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John59
Beginner
2,027 Views
Message 9 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

Same issue. has started this week for me. Initially intermittent, but no constant and currently unable to send email from my Mac. Strangely still works from my iPhone.

Do BT monitor these threads? Has this been acknowledged as in need of a fix?

 

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southwellpeter1
Beginner
1,998 Views
Message 10 of 11

Re: Sorry your email could not be delivered due to content policy reasons.

Both my wife and I are getting the same problem - what is going on BT?

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