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Carlusha
Recognised Expert
304 Views
Message 11 of 16

Re: Spam box empty

@gill68 - where are you marking your emails as spam? On BT Email via a browser or using an email client such as Windows Live Mail etc?

Marking as spam using the browser version of BT email works for me.

Highlight the email you wish to denote as spam

Click on "More" on the mail menu

Select "Block sender and mark as spam"

That ought to stop any emails from that source from arriving on your computer.

gill68
Contributor
294 Views
Message 12 of 16

Re: Spam box empty

Many items normally go into spam hence the advice given by companies ' to check spam if item not received' as I cannot see any items that BT have deemed to be spam, how do I know what BT have chosen?  Before the awful day when we lost Yahoo I used to check my spam each date and if there was something that should not be there I could retrieve it and then I would delete the rest. You have not addressed the problem  of MORE - MARK AS SPAM which is not functioning at all.  If BT is hiding all spam what is the point of having  a folder marked "spam" if it has no function? Thankfully I now have 4 gmail accounts which are excellent and the only reason we are with BT is because of BT sport. 

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licquorice
Distinguished Sage
Distinguished Sage
290 Views
Message 13 of 16

Re: Spam box empty


@gill68 wrote:

  If BT is hiding all spam what is the point of having  a folder marked "spam" if it has no function?


Read message 4

Carlusha
Recognised Expert
275 Views
Message 14 of 16

Re: Spam box empty

OK, if you feel that way, then simply change your email account in your MyBT to your favourite gmail account. Sorted.

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gill68
Contributor
260 Views
Message 15 of 16

Re: Spam box empty

Sadly you don't understand the problem. I had hoped that someone from BT would look into the it instead I have just had some very sarcastic comments . I don't wan t any more responses as they don't serve any useful purpose.

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gg30340
Distinguished Sage
Distinguished Sage
254 Views
Message 16 of 16

Re: Spam box empty

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

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