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Contributor
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Message 21 of 29

Re: Spam emails

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New_to_UK 

You were right, the settings weren't labelled correctly, it wasn't ticked in the ''Switch on SPAM filtering'' so I've altered that which should help

I can't figure out how to fill the rule boxes in to make sure I'm only getting emails adressed to me but hopefully now the settings are labelled right, it should cut down on the spam

Thanks so much for your  help

Distinguished Sage - How come you've put my name on here, can't see that I disclosed it in any of my posts?

 

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Distinguished Sage
Distinguished Sage
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Message 22 of 29

Re: Spam emails

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You signed off previous thread with your name.

https://community.bt.com/t5/Email/Manage-Extras/m-p/1699170#M48831

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Contributor
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Message 23 of 29

Re: Spam emails

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That was over 2 years ago, you've got a good memory lol
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Distinguished Sage
Distinguished Sage
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Message 24 of 29

Re: Spam emails

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Not a great memory. I check previous threads in case there is information there that might help with the present problem.

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Aspiring Expert
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Message 25 of 29

Re: Spam emails

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Hi Diane, thanks for checking that setting and changing it. Please can you let know in a few days if this has helped?

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Contributor
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Message 26 of 29

Re: Spam emails

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I 'll come back next weekend & let you know, thanks again
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Contributor
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Message 27 of 29

Re: Spam emails

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New_To_UK

You are a star !

Two days and I've had no spam emails in my bt webmail inbox  they are all going into my spam folder plus not coming through on my phone anymore either

Thanks for suggesting that I check that setting, you've done me a big favour, you really have, wonder how many others don't know about that.

Thank you so much & merry xmas

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Distinguished Sage
Distinguished Sage
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Message 28 of 29

Re: Spam emails

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Just to check that it is not the spam engines having caught up can you turn it off again to see if they still go to spam or back into your inbox.

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Contributor
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Message 29 of 29

Re: Spam emails

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Yes when I turned it off, the spam went back into my inbox and came through on my phone inbox.

Once setting changed no more spam , all goes into spam folder

Thanks again NEW_TO_UK didn't realise the setting was wrong until you told me
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