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Newbie
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Message 1 of 3

Spam filters

How do I stop the email filters from spamming perfectly legit mails? System seems to randomly spam/junk mails, particularly annoying when I regularly receive mails from the same people. Recently allowed an email from a contact replying to me, then spammed the next one from the same person sent 30 secs later!

Can I just turn off all filtering, and if so, how?

Many thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Spam filters

You can not turn off all spam filtering if you are on the BTMail system rather than the BTYahoo system but you can log on to your email account and go to settings which are found by clicking on your user name at the top right then go to Mail > Safe Senders > add the contacts that you are having problems with to this and it should stop them going into the spam folder.

 

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Newbie
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Message 3 of 3

Re: Spam filters

Thanks for that, I’ll give it a try

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