Starting Premium Email

[broadband_user]

Hi

I'm in the process of cancelling BT Broadband but plan to retain my Email service

With two weeks to go until the Broadband ceases my Email still shows as Standard with no option to upgrade

The instructions suggest you wait for Broadband to cease and then the option to move to Premium will appear

Is there any means of moving to Premium without waiting for the Broadband to turn off?

Regards

[licquorice · Accepted solution]

No. Your email address won't be deleted in any case, it will just drop to basic when your broadband ceases but it won't happen immediately.

[gg30340]

See link about they types of BTMail and how to move to BT Premium email if that is what you want after your BT Broadband account has been cancelled.

BT Email products | Types of BT Emails | BT Help