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gg30340
Distinguished Sage
Distinguished Sage
129 Views
Message 11 of 12

Re: Stopping broadband service / email accounts closing

See link and message 7 from a moderator of the forum, who I would suggest has more knowledge than a CS rep.

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/What-happens-with-Cloud-when-I-leave-BT/td...

 

Apart from anything else, why would you think BT would keep your storage space/contents on their servers for free when you are no longer acustomer!

PaddyB
Moderator
Moderator
115 Views
Message 12 of 12

Re: Stopping broadband service / email accounts closing

Hi @Philocalist,

What has been said on this thread is correct. Your Cloud data is deleted 30 days after the broadband is ceased. I'm sorry if you were given incorrect information when you called BT.

Thanks

PaddyB

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