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cornishwench
Beginner
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Message 1 of 5

Sub Account stopped working - HELP

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My daughter's sub account stopped working about a week ago.  She really needs to get it working as all her college work, messages etc go to that account.  I am the main account holder and my husband also has a sub account which are both working fine.  My daughters account will no longer accept the password and when we go to the site to change it; it will not accept the security details although we know they are correct.  I can't contact BT as I am no longer with them; I just kept my email accounts.  I really need to gain access to her account as there are important email's on there. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Sub Account stopped working - HELP

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this has been happening aa lot see this post http://community.bt.com/t5/Other-BB-Queries/email-password-rejection/td-p/490755

 

if you are no longer a BT customer did you change to premium email service otherwise email accounts can get deleted after 90 days without notice



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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Sub Account stopped working - HELP

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As the main account holder, have you tried logging into "My Account" via this link

 

https://login.yahoo.com/

  

 

Even although you are no longer with BT you might still be able to access the main account. If you can, then you can reset the password for the sub-account from there.

 

Other than that you could try and contact the BT help desk to see if they can help.

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cornishwench
Beginner
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Message 4 of 5

Re: Sub Account stopped working - HELP

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I was told that if I kept using it then it would stay active. We access the email every day and the other sub accounts are working so I don't think BT have deleted it. Thanks for your help. Problem now sorted.
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cornishwench
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Message 5 of 5

Re: Sub Account stopped working - HELP

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After several attempts, it let me change the password as the main account number. We have now been able to access my daughters account. Thank you
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