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stevehamer
Newbie
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Message 1 of 3

Sub account e-mail: User name or password not recognised by iPhone

The wife has just upgraded to an iPhone 5 and her e-mail has stopped working. I can access the sub-account from 'My BT' and have tried re-setting the password. I can create another sub-account and access that one fine from her phone but not the original sub-account. The error message I get is username or password not recognised. Any ideas?

 

I'm tempted to delete the sub-account and try the same account name from scratch but am worried in case I can't use that account name again. Would this happen?

 

Thanks in advance

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Sub account e-mail: User name or password not recognised by iPhone

don't delete it as you may not get it back

 

I would try the sub account again tomorrow - there are numerous post similar to yours on the forum where email address worked ok after couple of days



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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Sub account e-mail: User name or password not recognised by iPhone

Don't delete the email address from your BT account. If you do I don't think you can reuse it.  Delete the email account from the Iphone and then try setting it up again by following this guide.

 

http://bt.custhelp.com/app/answers/detail/a_id/35905/~/how-do-i-connect-an-iphone-or-ipod-touch-to-m...

 

If that does not help then carry out a factory restore of your Homehub by pressing a pin into the recessed button on the rear then try setting up the phone as above again.

 

 

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