Sub account won't send mail -'Could not send. Please check yr network connection or try again later'

[Robertois]

One of my BT mail sub accounts has not sent mail since March 24. It is fully functional otherwise. The main account and another sub account are both fine. Error message reads 'Could not send. Please check your network connection or try again later'.

I have tried all of the helpful suggestions on here like, hub off to reset IP address (it did), changed passwords, logged out, toggled the 'rules' setting, reindexing the mailboxes and shouting at the computer. None have worked, albeit the last one felt helpful at the time. My wife did suggest I tone down the language but that didn't do the trick.

I am using a Mac via Outlook for the main email but have tried webmail on it to no avail. BT app on my iPhone.

Any ideas welcomed.

[gg30340]

Are you a current BT Broadband customer or are you paying for your BTMail email account through a BT Premuim email account?

[Robertois]

Im a current BT broadband customer

[gg30340]

Have you checked to see if the email account is showing in your MyBT > "Your Products" > "Email, manage". If it is what is it showing as the account "Type"?

Is it showing as active?

Have you tried accessing webmail on a different computer?

[Robertois]

Thanks. Yes the main and two sub accounts are showing as active.

I’ve tried webmail on an alternate computer and it had the same problem and error message with the one sub account.

[gg30340]

What "type" is the sub account showing as?

[Robertois]

Sorry, you did ask that. It says Standard.

[gg30340]

You would appear to have done everything possible to ensure the problem is not at your end so I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[Robertois]

I’ve just been comparing the account settings of the main and two sub accounts via ‘settings’ in the BT Mail app (more options than the webmail ‘settings’). I notice the main and working sub account both have SSL toggled On.

When I ‘edit’ the non working sub account to toggle SSL ‘on’ it will not save because ‘connection failed. Username/password or server config are incorrect’. I believe the username and password are correct and so does this suggest it is a problem with the server?

[Robertois]

OK thanks a lot for trying to fix, much appreciated.

I think my next email overlapped with your reply and so I’ll wait to see what the Mods say