cancel
Showing results for 
Search instead for 
Did you mean: 
berrymo
Beginner
581 Views
Message 1 of 7

Sub accounts

Hi, Trying to set up 1st Sub account, but when I go My Account then go across to Quick Links there is no "manage

Sub accounts" Any idea how I set the account up?

 

Many thanks in advance.

0 Ratings
6 REPLIES 6
IanC
Recognised Expert
576 Views
Message 2 of 7

Re: Sub accounts

Look on the "My Account & Billing" tab.

0 Ratings
berrymo
Beginner
571 Views
Message 3 of 7

Re: Sub accounts

Nope can't find anything there. Help section says that if I've used all 10 sub accounts the "manage sub account " will not appear, also if I'm not the prime account holder, but as this is the first sub account and I'm the prime holder I'm fully lost.  

0 Ratings
NinjaZXR
Contributor
561 Views
Message 4 of 7

Re: Sub accounts

How long have you had the account ?

Can you confirm that you are logging in at BTYahoo with the e-mail address linked to your broadband package ?

It should show your product as your broadband package ,unlike the basic mail (ringed red in pic below)

Basic Yahoo accounts such as old btbroadband accounts don't have all the extra benefits.

 

basicmail.png

 

sub-account instructions
http://btybb.custhelp.com/app/answers/detail/a_id/1148/c/149,249

0 Ratings
berrymo
Beginner
550 Views
Message 5 of 7

Re: Sub accounts

Hi,

Its showing BT Total Broadband Option 1, my email address is @ btinternet.com. I've been with BT about 4 years.

0 Ratings
Highlighted
NinjaZXR
Contributor
538 Views
Message 6 of 7

Re: Sub accounts

As all broadband customers should have access to sub-accounts, I would guess that somethings amiss with your account.

I'd try giving support a call, failing that, contact the BTCare mods here http://bt.custhelp.com/app/contact_email/c/4951

 

0 Ratings
berrymo
Beginner
531 Views
Message 7 of 7

Re: Sub accounts

Many thanks to everyone, yes I think it has to be reinstalled.

0 Ratings