We only maintain mailboxes that are in active use, so it is important if you have a BT email address that you use it regularly.
If there has been no activity on an email address for 90 days then we will suspend the account without notice. You will have a further 60 days to reactivate the account, but after that the email address will be deleted and we will not be able to recover the mailbox or its content. To reactivate your account you can follow the instructions from here, How to reactivate your BT Email address.
To make sure we can tell that you are active, please access your email using one of the methods below – this is especially important if you have been suspended for inactivity but are using your mailbox regularly.