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B10AA
Aspiring Contributor
307 Views
Message 1 of 4

Suspended or deleted email account - Still on my address list and cannot re-use.

Hi All,

In my manage my email section I have two addresses thet have been suspended / deleted. It is not completely clear from the below message.

"Your email was last used . This mailbox is suspended and will be permanently deleted on 15/06/2018 . unless you reactivate it in next days."

I'm ok that I have lost the emails, but i would like to re-use the address. However, when I try to create a new email with the same address it says it is already taken. I just dont think it has been fully deleted and is stuck in limbo.

Please help.

Thanks.

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
298 Views
Message 2 of 4

Re: Suspended or deleted email account - Still on my address list and cannot re-use.

As it says, if you wish to keep the address you need to reactivate it. If you don't it will be deleted permanently and will not be available for re-use ever.

Just noticed the reactivate by date, I'm afraid you are too late. Presumably you have tried to reactivate it.

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Suspended or deleted email account - Still on my address list and cannot re-use.


@B10AA wrote:

Hi All,

 

I'm ok that I have lost the emails, but i would like to re-use the address. However, when I try to create a new email with the same address it says it is already taken. I just dont think it has been fully deleted and is stuck in limbo.

Please help.

Thanks.


You can not re-use a deleted email address. BT do not re-issue them. The message saying that it is already taken is just a way of saying you can't have it.

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B10AA
Aspiring Contributor
269 Views
Message 4 of 4

Re: Suspended or deleted email account - Still on my address list and cannot re-use.

OK, thanks.
Do you know if i can I get them of my list of 11 addresses?

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