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draycott
Beginner
438 Views
Message 1 of 5

Switching my email from BT Premium email to BT Broadband

I switched from using BT Premium email to BT Broadband when I switched from EE Broadband.  BT  say they did the transfer of my emai addresses but ever since  then I cannot receive or send emails.

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4 REPLIES 4
Earthling
Aspiring Expert
425 Views
Message 2 of 5

Re: Switching my email from BT Premium email to BT Broadband

Switching broadband providers shouldn't have any effect on your email unless you have created a new email address.  If your working email address is a BT address, e.g. someone@btinternet.com, then go to BT webmail in your browser and login with your usual credentials.  You should then be  back in business.  If your address is something other than @btinternet.com then tell us what it is after @ and we should be able to help.

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draycott
Beginner
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Message 3 of 5

Re: Switching my email from BT Premium email to BT Broadband

Thank you! That has worked (my emails are all @btinternet.com
(all were existing, so no new accounts)
I am amazed that at least two online assistants at BT could not help me, and wasted about three hours of my time tis afternoon as they tried all sorts of solutions, none of which worked.
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NeilO
Moderator
Moderator
378 Views
Message 4 of 5

Re: Switching my email from BT Premium email to BT Broadband

Hi @draycott welcome to the community and thanks for posting, I'm really sorry the helpdesk was unable to assist with your email problems after transferring back to BT Broadband. 

Has your email been linked to your new account number?

If you're only able to send and receive from the webmail you might be on Basic mail which is the free version. The email can be added to your new BT broadband service by following the instructions in this link.

Thanks

Neil

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draycott
Beginner
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Message 5 of 5

Re: Switching my email from BT Premium email to BT Broadband

I thought the problem was fixed but it is now apparent that there is still a problem.

I know that  2 emails from trusted and regular contacts were sent to me, but only one arrived  my Outlook in box.

They both appeared in  BT webmail.

I am also getting a very high number  of "sync issues" notices, 43 in just two days. Previously  hardly ever.

Can anyone help?

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