Talk21.com addresses are not accesible

[talk21]

I have been unable to access two talk21.com addresses that I have.

The last emails I had were on Friday 21/10/2022  at around midday

I have tried via a telephone call and spent about an hour with a young lady called Rio, she was rude and not able to resolve my issue.

Im hoping someone on here may be of assistance

[gg30340]

Are you using an email client/app or web browser to access your email?

Do not post your email address but are you using the following format xxxx.t21@btinternet.com

[talk21]

Yes I have tried that as well

incessantly this is the message: 

You have had too many unsuccessful attempts to login. You have been temporarily locked out. Please try after 20 minutes.

[gg30340]

You never said how you access your email but going by the error message I suspect it is on a browser. If that is correct have you tried a different browser?

[talk21]

Also I have tried to change a password on an address and this comes up

Set up two-step authentication.

Before you can access your email service you’ll need to login with your BTID to enhance your account security with two-step authentication.

Two-step authentication adds an additional layer of protection when you access your account. It’s quick and easy to set-up.

the particular email address is not listed on My BT

How do I do this?

[talk21]

Hi 

I just tried a different browser with no luck .

The same message appears