I've had my Talk21.com account for 20 years, so it's been my main account for a long time. I've not had to pay for this.
I've had my phone and broadband with BT, and have done for several years.
When I move away from BT, what will happen to my Talk21 account?
Will it be closed down automatically? What notification will I get advising me of this?
Will I be charged for the e-mail account?
If I try to check on bt.com/keepmyemail I get the message:
"We can't place your order to move to BT Premium Mail as you're already a BT Broadband customer with free email"
Please can you kindly advise. Thanks.
In the email I get back from BT it doesn't reference talk21.com at all:
When your broadband is ceased you will get 30 days to sign-up to premium mail, the current rules on the premium mail sign-up don't allow existing broadband customers to order it - to prevent overcharging - that's why you get the error at the moment - once you have ceased your broadband you will be able to order it.