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StevenJLewis
Beginner
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Message 1 of 3

Tesco Bank customers getting letters to confirm their email address

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Since 2016 and still ongoing in 2017:  Customers repeatedly receive a letter from Tesco Bank "we need to confirm your email address" (it appears we don't have a correct email address on file for you).

 

Solution here: Tesco Bank forum

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Tesco Bank customers getting letters to confirm their email address

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Would appear to be yet another manifestation of the blocking of legit mails by BT.

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StevenJLewis
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Message 3 of 3

Re: Tesco Bank customers getting letters to confirm their email address

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Had a lot of difficulty with BT's offshore complaints team (wanted to complain about them after I dealt with them) and lack of understanding of the issue by the offshore email server team. Went in circles a few times before they came back with an understanding. They won't speak to Tesco Bank so I had to be the middleman and get the bounce back message from Tesco Bank to advise BT so they knew how to fix.

 

Solution here: Tesco community forum post

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