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Today a customer service agent in Scotland spent over an hour with me on the phone sorting out problems with my premium email account.
It was a knotty problem, due to errors in how the original account had been set up. So how do I compliment this officer for his politeness and patience?
Solved! Go to Solution.
Welcome and thanks for posting. You must be a Monty Python fan with that username. A very good laugh I must admit 😊
I'm pleased to see you've had a positive experience. Drop me a private message with your phone number and I'll see who the advisor was. I can send the feedback to them too.
It was Nathan, based at home in Falkirk. “Blessed are the meek”
Thank you for replying to my private message.
I'm posting back to let you know that I have reached out to Nathan's manager asking them to recognise Nathan for a job well done. It's pleasing to read your comments. Now you're here, feel free to keep the posts coming 😊
All the best,
Although Nathan did his best on my account, it seems that the system has not registered my main email address as the account holder.
This was a fault from the outset.
what should I do about this? Should I send an old fashioned letter detailing the facts?
They also do not have my correct postal address. But they are able to take my £7.50 per month subscription!
Thanks for posting back!
I am sorry for the problems you're having. I assumed, wrongly, that my colleague had fully resolved the issues you were having. I will move your thread to the email board on the Community and will pick this up and help you.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks for taking the time to post back.
The info you provided was posted publicly. This is a public platform where your posts can be seen by a wide audience of users via a simple web search. Can you please reply to the private message I sent you with the info we need and we will pick your case up that way? You'll see my message when you click here --> Private messages
Thanks @licquorice for helping to quarantine and keeping their info secure.