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Sandy3
Beginner
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Message 1 of 11

The disappearing email Send button

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Can anyone please tell me why, when either composing a new email or replying to a received one, I sometimes have a Send and Discard button at the bottom right but sometimes not?  If it isn't there I can't send the email, so end up having to use my gmail account instead - feel there must be another solution.

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10 REPLIES 10
Moderator
Moderator
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Message 2 of 11

Re: The disappearing email Send button

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Hi @Sandy3  Welcome to the forum and thanks for posting. I'm sorry that you are having a problem with your email account. The send and discard buttons not been available on some occasions is strange. Have you cleared your cookies and cache and also tried using a different browser to see if the issue persists?

Cheers
John

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Sandy3
Beginner
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Message 3 of 11

Re: The disappearing email Send button

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Sorry John, you must have the idea I know what I'm doing! No idea how to clear cookies and cache but will investigate... is this something that is recommended to do routinely, or only if one has a problem?
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Moderator
Moderator
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Message 4 of 11

Re: The disappearing email Send button

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Hi @Sandy3  It can help fix issues with a website and I personally clear my cookies and cache every few months or if I encounter a problem. Check out Clear cache & cookies if you are using Chrome. 

Cheers
John 

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Moderator
Moderator
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Message 5 of 11

Re: The disappearing email Send button

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Hi @Sandy3,

If you've tried what John suggested, and you still have issues, please let me know so we can help you further Smiley Happy

Thanks

DanielS

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Sandy3
Beginner
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Message 6 of 11

Re: The disappearing email Send button

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Hello DanielS

Sorry I didn't think to close the question.  I cleared the cookies as suggested and it seemed to work, so many thanks.

Moderator
Moderator
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Message 7 of 11

Re: The disappearing email Send button

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That's great @Sandy3.

I'm happy that worked for you Smiley Happy

Take care and enjoy your evening

DanielS

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Stevejn
Beginner
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Message 8 of 11

Re: The disappearing email Send button

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I have done as suggested in this string of posts. Clearing the cache works initially but then the SEND button disappears again and I am having to clear cache several times a day.  Permanent solution would be greatly appreciated. Using Webmail on laptop through Safari.

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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: The disappearing email Send button

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A permanent solution would be to use a mail client rather than webmail.

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Stevejn
Beginner
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Message 10 of 11

Re: The disappearing email Send button

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What is a mail client?

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