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Thunderbird email issues again

Thunderbird 96.1.6 won't allow connection to a valid email address ending "@btinternet.com" despite using same password which works OK for that address on BT webmail.

Settings are for IMAP

"mail.btinternet.com"

Full email address 

993

"SSL/TLS

"Normal password"

 

SMTP settings are

"mail.btinternet.com"

465

Full email address

"Normal password"

"SSL/TLS"

 

Correct password has been entered for both servers & verified by using it on the webmail login.

 

Any ideas, anyone?

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