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hsittocs67
Beginner
548 Views
Message 1 of 8

Token authorization

I have a new LG K42 mobile phone but on a daily basis I receive a message that my Token authorization has expired and to receive my e-mails, I must login again. I have never had this before, how do I overcome this ?

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7 REPLIES 7
JohnC2
Moderator
Moderator
538 Views
Message 2 of 8

Re: Token authorization

Hi @hsittocs67, welcome to the forum and sorry you are getting this error about the token expiry. 
Please uninstall the app and install it again and let us know if that resolves the error.

cheers

John

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licquorice
Distinguished Sage
Distinguished Sage
531 Views
Message 3 of 8

Re: Token authorization

Or better still, uninstall it and install Blue Mail instead.

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hsittocs67
Beginner
480 Views
Message 4 of 8

Re: Token authorization

I have been waiting for help to follow your suggestion of uninstalling and re-installing the BT e-mail app, and we did this yesterday. So far so good but sometimes there would be a three day gap between token requests. The strange thing is that my wife and myself bought identical phones at the same time and she gets this Token authorization about every 8 to 10 days.

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licquorice
Distinguished Sage
Distinguished Sage
471 Views
Message 5 of 8

Re: Token authorization

As previously recommended, ditch the BT email app and install Blue Mail, a far superior mail app.

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hsittocs67
Beginner
463 Views
Message 6 of 8

Token authorization

I have deleted the BT e-mail app and then down loaded it again, as suggested but we are still receiving these annoying Token authorization expired notices asking me to re-login. Does anyone know how to stop this ?

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JohnC2
Moderator
Moderator
455 Views
Message 7 of 8

Re: Token authorization

Hi @hsittocs67, welcome to the forum and sorry you are getting the token expiry message. We would like to investigate this further. I've sent you a Private Message so you can get in touch with us and we'll be happy to get this fixed.

cheers
John

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licquorice
Distinguished Sage
Distinguished Sage
445 Views
Message 8 of 8

Re: Token authorization

The simplest way to stop it is to use a proper mail app such as Blue Mail rather than the dire BT Mail app.

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