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beckypage
Aspiring Contributor
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Message 1 of 11

Transfer email addresses to another BT account

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I spent ages in the phone yesterday trying to mive 2 email addresses to my mums account. Kept getting passed to different departments & didn't actually get anywhere. The last person I spoke to wanted me to switch my laptop on so he could gain access - I said no!

Please can someone help me move my 2 email addresses?
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10 REPLIES 10
Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Transfer email addresses to another BT account

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Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 11

Re: Transfer email addresses to another BT account

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Hi @beckypage,

 

Welcome to the community forum. I'll be bale to help transfer those email addresses. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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beckypage
Aspiring Contributor
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Message 4 of 11

Re: Transfer email addresses to another BT account

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Hi Paddy. I can't find your 'contact the mods' link.
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Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: Transfer email addresses to another BT account

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@beckypage wrote:
Hi Paddy. I can't find your 'contact the mods' link.

You need to be logged into the full site, not the mobile version of the site, and you will see a page like the one shown on this link.

Moderator contact link image

Moderator
Moderator
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Message 6 of 11

Re: Transfer email addresses to another BT account

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Hi @beckypage,

 

If you're on a mobile device, you'll need to switch to the full version of the site. You'll see the "Contact The Mods" link in the about me section of my profile.

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 7 of 11

Re: Transfer email addresses to another BT account

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Hi @beckypage,

 

Thanks for sending over the details. Can you please follow the advice posted by @RobbieMac on message 2 on the transfer email address to another account

 

You'll need to click on "Add to BTID" and enter the password for each of the mailboxes you want to move over.  Once you do that you don't have to do anything else.  That just gives us the option to move the mailbox over.  We will get back to you as soon as you can confirm you've followed that process.

 

Cheers

 

David

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beckypage
Aspiring Contributor
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Message 8 of 11

Re: Transfer email addresses to another BT account

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Hi David, I can't get to our mailboxes. If I login to My BT it says account closed & will only allow me to view bills.

Our account finished on 8th December & we were told we had 30 days to move emails etc
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beckypage
Aspiring Contributor
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Message 9 of 11

Re: Transfer email addresses to another BT account

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Still can't get into my account.
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Moderator
Moderator
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Message 10 of 11

Re: Transfer email addresses to another BT account

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Hi @beckypage,

 

Thanks for taking my call this morning, nice speaking with you again. Just to confirm I have managed to move the requested email accounts for you. If you have any other problems post back and we'll be happy to help.

 

All the best

 

David

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