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hsws
Contributor
741 Views
Message 1 of 9

Transfer of BT email address

Hi,

 

I am looking into closing my account with BT, and I shall probably transfer my BT email address to my father in law's account.

My BTID and email address are the same, and I have no other email addresses associated with the account.

Do I need to close my account before I can do the transfer, or can it be done anytime? If I can do it now, can you help?

Many thanks

H

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8 REPLIES 8
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Transfer of BT email address

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hsws
Contributor
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Message 3 of 9

Re: Transfer of BT email address

Hi, and thanks for the response.

Can my email address (BTID), be transferred now? Or do I have to wait until I decide to close my account?

Thanks

H

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gg30340
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Message 4 of 9

Re: Transfer of BT email address

As far as I am aware you can do it at any time.

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hsws
Contributor
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Message 5 of 9

Re: Transfer of BT email address

Thanks, I shall give it a try and post a response.

Many thanks

H

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hsws
Contributor
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Message 6 of 9

Re: Transfer of BT email address

Hi,

I'm afraid we just can't get the transfer to work.

I can create the link and send an email with the link no problem.

He can click on the link and enter his current BTID and password, but it then asks him to create a new password and security questions for his existing BTID.

Can you please help us to make the transfer?

Thanks

H

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gg30340
Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Transfer of BT email address

I do not work for BT and I have no access to their systems so I can not help you directly but I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

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hsws
Contributor
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Message 8 of 9

Re: Transfer of BT email address

That's great, thanks very much for your help so far.

It's very much appreciated.

H

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RobbieMac
Moderator
Moderator
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Message 9 of 9

Re: Transfer of BT email address


@hsws wrote:

Hi,

 

I am looking into closing my account with BT, and I shall probably transfer my BT email address to my father in law's account.

My BTID and email address are the same, and I have no other email addresses associated with the account.

Do I need to close my account before I can do the transfer, or can it be done anytime? If I can do it now, can you help?

Many thanks

H


Hi @hsws

Thanks for your post and welcome back!

Sorry for the problems you're having moving your email address over to your Father in law's account.  I can help arrange this.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

 

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