Transferring Bt Premium Email

[alchad]

Can't get BT Broadband as we're too far from the exchange out here in the Shropshire sticks. We've got BTYahoo premium email addresses which we've been trying to transfer to our daughters BT broadband account to save the £7.50 a month charge.

Yesterday as suggested in an earlier phone call to the BT Premium mail helpline we had a three way phone call between BT premium email, ourselves and the daughter to sort it out. Daughter went through procedure only to get an error message when she tried to import our email addresses to her account "there is a problem, it's not you, it's us" !!

BT Premium mail guy said he would escalate to the next level, checked when I would be available and said someone would call me this morning between 9 and 12. They didn't!. Another phone call to them an hour ago "very sorry, spoken to his manager, someone would call me within 5 to 15 minutes". They didn't! 

Getting very frustrated, is there any moderator monitoring this board who could poke a stick into the system?

Thanks

Alan C

[RobbieMac]

Hi @alchad 

Thanks for your post and welcome back!

Sorry for the problems you're having moving your mailbox over to your Daughter's BT Broadband account.  I appreciate the time you have taken trying to sort this out and as the Community wouldn't be able to help with this we will be happy to give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[StuartH]

Hi @alchad 

Thanks for sending us over your details.

I've raised a case on this today might take me a day or two to get things rolling.

I'll give you a call on Monday evening to keep you updated.

Thanks

Stuart

[alchad]

Stuart,

Much obliged.

Regards

[DanielS]

Hi @alchad,

Has your daughter had a chance to try move the email account since I made changes to it?

Let me know please

Thanks

DanielS

[alchad]

Daniel,
My thanks for the phone call and reply on here. Unfortunately she's got a very busy job and a young daughter so she doesn't have much free time at the moment. I will gently try and chase her up and come back to you when she has tried again.

Thanks again

[DanielS]

Thank you very much @alchad.

I'll be out of the office tomorrow but I will be here on Friday until late evening.

Thanks

DanielS

[alchad]

Daniel,

She tried again this just now (Thursday 10 am) , still getting the "It's not you, it's us" error message when she tries imprting the email addresses.

Regards

[JohnC2]

Hi @alchad  thanks for the update and @DanielS  will be back in the office tomorrow and be in touch with you then.

Cheers
John

[alchad]

Fine, I'll be home from about 2pm onwards Regards