I've been a BT customer for years but have only just set up a BT email address. However, the email address is on the BT Yahoo system and not the (what I think is) the new BT system. Is there a way to get this changed over?
BT Yahoo doesn't have an option for forwarding mail, which is something I find useful, and something I've heard BT Mail lets you do. Is this correct please? And if so how can I change over, please?
A few things, first of all why on earth do you want a btinternet email address particularly if you are going to forward it anyway. Secondly you cannot be moved from one system to the other. Both systems allow forwarding, if you are definitely on the BTYahoo system you need to go to settings > more settings > switch to basic mail. Once you are using the basic mail interface go to Settings and click on 'Go' there is an option to forward mails on the resultant page.