cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
144 Views
Message 1 of 4

Trash Email Folder Emptying Itself Suddenly

Hi there

I am running Outlook on Windows 10 for my email. I have always (for years) moved unwanted emails into my Trash folder where I leave them for a specific amount of time then delete them manually.  This works for me for the odd occassion I need to revisit an email. In the last two weeks my Trash folder has started to empty itself. This morning I watched the 'count' going down in front of my eyes. Has something changed? I have changed no settings and do not have the delete on exit box ticked.  From other peoples posts it suggests this is one by BT rather then Outlook. Any ideas?

0 Ratings
Reply
3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
131 Views
Message 2 of 4

Re: Trash Email Folder Emptying Itself Suddenly

The trash folder empties on a 30 day rolling program.

If you don't want things deleted don't put them in trash. Set up a "Pending" folder until such time that you have made up your mind that you no longer want it. 

0 Ratings
Reply
Highlighted
Aspiring Contributor
124 Views
Message 3 of 4

Re: Trash Email Folder Emptying Itself Suddenly

Thank you - a pending folder is a good idea. I will do that. However I havea lways kept 1 years worth of emails in Trash with no problem at all until last week. Strange.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
122 Views
Message 4 of 4

Re: Trash Email Folder Emptying Itself Suddenly

You were probably migrated from BTYahoo mail to BT mail last week.

0 Ratings
Reply