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Flipperty
Aspiring Contributor
1,470 Views
Message 1 of 13

Trash Email Folder Emptying Itself Suddenly

Hi there

I am running Outlook on Windows 10 for my email. I have always (for years) moved unwanted emails into my Trash folder where I leave them for a specific amount of time then delete them manually.  This works for me for the odd occassion I need to revisit an email. In the last two weeks my Trash folder has started to empty itself. This morning I watched the 'count' going down in front of my eyes. Has something changed? I have changed no settings and do not have the delete on exit box ticked.  From other peoples posts it suggests this is one by BT rather then Outlook. Any ideas?

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gg30340
Distinguished Sage
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Message 2 of 13

Re: Trash Email Folder Emptying Itself Suddenly

The trash folder empties on a 30 day rolling program.

If you don't want things deleted don't put them in trash. Set up a "Pending" folder until such time that you have made up your mind that you no longer want it. 

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Flipperty
Aspiring Contributor
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Message 3 of 13

Re: Trash Email Folder Emptying Itself Suddenly

Thank you - a pending folder is a good idea. I will do that. However I havea lways kept 1 years worth of emails in Trash with no problem at all until last week. Strange.

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licquorice
Distinguished Sage
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Message 4 of 13

Re: Trash Email Folder Emptying Itself Suddenly

You were probably migrated from BTYahoo mail to BT mail last week.

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lewis_johnstone
Beginner
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Message 5 of 13

Re: Trash Email Folder Emptying Itself Suddenly

Hi,

This started happening to me too a few weeks ago, all of a sudden I can’t find any previously deleted emails that may occasionally be of use. No warning or choice given. Very annoying, not impressed. If anyone has a solution other having to manually create your own makeshift temporary folder it would be much appreciated.

Thanks,

 

Lewis

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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Trash Email Folder Emptying Itself Suddenly

I find it very odd that people delete emails yet still expect them to be available for ever.

gg30340
Distinguished Sage
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Message 7 of 13

Re: Trash Email Folder Emptying Itself Suddenly


@lewis_johnstone wrote:

Hi,

 If anyone has a solution other having to manually create your own makeshift temporary folder it would be much appreciated.

Thanks,

 

Lewis


Don't delete them!!

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lewis_johnstone
Beginner
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Message 8 of 13

Re: Trash Email Folder Emptying Itself Suddenly

They usually are until you permanently delete them from your trash..

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licquorice
Distinguished Sage
Distinguished Sage
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Message 9 of 13

Re: Trash Email Folder Emptying Itself Suddenly

There are never ever any items in any of my trash folders, mail or files. I either permanently delete items immediately or don't delete them at all. You soon learn whether to delete or not.

Delete is delete, not a pending tray.

gg30340
Distinguished Sage
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Message 10 of 13

Re: Trash Email Folder Emptying Itself Suddenly


@lewis_johnstone wrote:

They usually are until you permanently delete them from your trash..


You seem to have a weird idea what "delete" means and what a "Trash" folder is for. I would say it does not mean "I'll may be delete this or may be I won't so I'll hold onto it by placing it into the trash which I will use as a pending folder until I can make up my mind and "permanently delete" them.

Do you place house hold items that you may need at a later date in your house's  "trash bin"  or do you expect your "trash bin" to be emptied within a certain period of time.

As has already been said, place them in a pending folder until you can make up your mind.

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