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nicolahh
Beginner
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Message 1 of 7

Trouble with my email

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I cannot delete messages, the tick box just opens the mail but then wont let me delete. It also doesn't let me access settings, help?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Trouble with my email

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Try clearing your browsers history and cookies and or try another browser.

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nicolahh
Beginner
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Message 3 of 7

Re: Trouble with my email

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Thanks for the advice. I have cleared the browser history and cookies but Google Chrome is still having none of it. However, I opened my mail in Firefox and it works perfectly. Will now have to list all my bookmarks on this browser and use it instead. As you can probably tell I am no computer wiz but your help has made it a bit easier. Thanks again.

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Carlusha
Recognised Expert
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Message 4 of 7

Re: Trouble with my email

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@nicolahhwrote:

 However, I opened my mail in Firefox and it works perfectly. Will now have to list all my bookmarks on this browser and use it instead.


You can IMPORT your bookmarks and other settings from Chrome rather than having to type it all in from scratch.

https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Trouble with my email

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When you cleared the Chrome browser history and cookies, make sure you cleared it "from all time".

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nicolahh
Beginner
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Message 6 of 7

Re: Trouble with my email

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Thankyou for the link.

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nicolahh
Beginner
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Message 7 of 7

Re: Trouble with my email

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Yes I cleared the total history but still no joy?!

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