cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Terasiceage
Beginner
381 Views
Message 2 of 3

Trying to access my bt account on my phone but it does not recognise the bt password

 

My phone has been linked to my bt account for many years and received the emails but suddenly it has stopped and says it does not recognise the bt account password. This has not changed recently. Any ideas what I can do? I am concerned that if I delete the account I will lose all of my contact numbers etc  

0 Ratings
Reply
2 REPLIES 2
Terasiceage
Beginner
383 Views
Message 1 of 3

I am trying to access my bt account on my phone but it does not recognise the bt password

My phone has been linked to my bt account for many years and received the emails but suddenly it has stopped and says it does not recognise the bt account password. This has not changed recently. Any ideas what I can do? I am cocnerned that if I delete the account I will lose all of my contact numbers etc  

0 Ratings
Reply
NeilO
Moderator
Moderator
344 Views
Message 3 of 3

Re: I am trying to access my bt account on my phone but it does not recognise the bt password

Hi @Terasiceage welcome to the community and thanks for posting, have you tried a password reset on the www.bt.com/email website? You should then be able to update it in your phone's email settings. 

Thanks

Neil

0 Ratings
Reply