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Message 1 of 2

Trying to upgrade email account when BT account closes

Just recently closed my BT account but want to keep my BT email address.  I was told I'd be able to upgrade the standard BT email to premium or stay at basic once the account is closed.  I had to wait until I saw an upgrade option appear in the 'manage email' section on the website.  I still can't see any options appearing and I'm worried that I now might lose my email addresses.   Any suggestions as to what number to ring to sort this?

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Message 2 of 2

Re: Trying to upgrade email account when BT account closes

0808 100 6778 - Monday to Friday 9am to 9pm, Saturday and Sunday 9am to 6pm

https://www.bt.com/help/email/what-is-premium-email-and-how-do-i-get-it-

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