cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
270 Views
Message 1 of 3

Two email addresses/password

Go to solution

Some months ago I was having increased problems with bt mail.  Decided to move to icloud.com instead of btinternet.com for mail, so now 90% mail comes via iCloud and 10% to BT.  For the past couple of days I cannot access the bt.com mail and keep getting a message 'cannot connect to account BT Internet.  Enter password'.

I try the password I remember, but it does not work.  Try a few old pwds but no luck.  It does not offer me 'Forgot password' so I am stuck.

Maybe not related, but on 2 June I had to contact BT as my contract needed renewed, got a helpful guy who sorted that out and I told him about changing email but that I was afraid to change anything within BT in cased I messed it up.  He said something like I need to keep the BT address for something central, but I could change email which means that if BT need to contact me they will use the new iCloud mail address.  He offered to do that so I agreed (and dreamed I would never have any more problems with email ...ever).

So now when the error message asks me to enter password, I don't actually know what I am to enter.  The message has already entered my btinternet.com account name and no option for me to change that.  I did try to phone or live chat with BT but was referred to your goodselves.  Sorry for the length of this but it is hard to explain in a few words.

0 Ratings
Reply
2 REPLIES 2
Highlighted
Distinguished Sage
Distinguished Sage
261 Views
Message 2 of 3

Re: Two email addresses/password

Go to solution
0 Ratings
Reply
Highlighted
Contributor
213 Views
Message 3 of 3

Re: Two email addresses/password

Go to solution
Your shortcut which allowed me to say 'Forgotten Password' let me into my mail. Thank you very much.
0 Ratings
Reply