Two-step authentication

[SmallJSP]

Hi,

Many websites and services offer 2FA by using an authenticator app, which is widely regarded to be more secure than via SMS. I use my authenticator for accounts wherever possible.

As a cutting edge technology company, why can't BT offer this option instead of or as well as the SMS and email methods?

JS

[Arthur_Brayne]

What on earth gives you the impression that BT are 'a cutting edge technology company'?

I've dealt with them as a consumer and a business customer for over 30 years and I've never seen anything to lead me to that conclusion.