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Beginner
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Message 1 of 10

Unable reactivate email address

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I can't log in to secondary email it has been suspended I think for inactivity (although I have received emails recently as I permanently have it logged in on my ipad mail account).

 

When I login to my BT ID I can get the page that lists all the email addresses and against this one is the following message... "Your email was last used . This mailbox is suspended and will be permanently deleted on 21/04/2018.unless you reactivate it in next 55 days"

 

When I press the reactivate button it looks like it's going to do it but then I get this message... "sorry we haven't been able to reactivate your email address, please try later"

why is reactivate not working? I've been trying every day for 4 days and on different computers

please help...

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9 REPLIES 9
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Moderator
Moderator
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Message 2 of 10

Re: Unable reactivate email address

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Hi @R_Vinnie I've moved your post to create your own thread as that's the best thing to do. 

 

I'm sorry that you are having difficulty reactivating an email address that is not due to to be deleted until a future date. We will be happy to help you with this if you send us the details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

 

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Beginner
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Message 3 of 10

Re: Unable reactivate email address

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do you have any idea what might be causing this issue?

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Moderator
Moderator
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Message 4 of 10

Re: Unable reactivate email address

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Hi @R_Vinnie We can't be sure what is causing this until we get a look at it for you. Drop us over the details and we'll be happy to get it fixed for you.

 

Cheers

John

 

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Beginner
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Message 5 of 10

Re: Unable reactivate email address

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Ok, I've sent my details

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Distinguished Guru
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Message 6 of 10

Re: Unable reactivate email address

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Thanks for taking the time to speak with me @R_Vinnie.

 

I'm glad I was able to help you get the emails reinstated.

 

Further to our call, if you decide to use our details instead of Yahoo's you can find them here:

 

What are the settings for outgoing and incoming BT Email servers?

 

Take care and enjoy your evening.

 

Thank you

 

DanielS

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Newbie
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Message 7 of 10

Re: Unable reactivate email address

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Hi,

 

     After many calls to BT over the past 5 days I finally spoke to someone who understood my problem. They just reset my password to the mailbox and I was back in business.

     Thanks Vinnie for your concern, i hope my experience will help others with similar problems.

 

     

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Beginner
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Message 8 of 10

Re: Unable reactivate email address

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A BIG THANKS to the BT moderators team - very quick solution. WELL DONE.

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Beginner
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Message 9 of 10

Re: Unable reactivate email address

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Yep. I'll definately come straight to this forum in the future to get help (better than talking to India)

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Moderator
Moderator
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Message 10 of 10

Re: Unable reactivate email address

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Hi @R_Vinnie,

 

Thank you for posting back, I'm glad @DanielS was able to help.

 

Thanks

 

PaddyB

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