cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Peejayem
Beginner
240 Views
Message 1 of 7

Unable to access email

Go to solution

I had a message to say my account had been blocked due to suspicious activity.   I changed my password, did a scan,  but keep getting message Two Stop Authentication required.   I spoke to chat line who said my account was open and to change the settings.   According to the settings 2 step authentication is off, but I cannot get past this when trying to log into emails, so therefore I cannot access emails - what do I do please

0 Ratings
Reply
6 REPLIES 6
JohnC2
Moderator
Moderator
213 Views
Message 2 of 7

Re: Unable to access email

Go to solution

Hi @Peejayem  welcome to the forum and sorry you are having a problem getting back access to your email account.

Are you still experiencing this problem? If so I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

0 Ratings
Reply
Peejayem
Beginner
209 Views
Message 3 of 7

Re: Unable to access email

Go to solution

Yes I am, haven't seen your PM yet, but will look out for it.   When I click on the email link it then asks me to log into My BT and then I get the two step authentication page, and don't seem to be able to get past this.   It is also affecting my friend who has a secondary email address, on her laptop not mine, and I also use a mail client and cannot access my emails through that either.

I am really struggling here, as it is now 3 days since I have been able to access my emails.   I did raise a case, they told me it would be fixed by Tuesday

0 Ratings
Reply
JohnC2
Moderator
Moderator
205 Views
Message 4 of 7

Re: Unable to access email

Go to solution

Hi @Peejayem  thanks for the update and sorry it's still not working.

You should have the Private Message already so please check https://community.bt.com/t5/notes/privatenotespage and get back to us

cheers

John

0 Ratings
Reply
Peejayem
Beginner
194 Views
Message 5 of 7

Re: Unable to access email

Go to solution

Just sent a message to ask how I access this private message as I cannot access my emails, except on my phone

0 Ratings
Reply
JohnC2
Moderator
Moderator
191 Views
Message 6 of 7

Re: Unable to access email

Go to solution

Hi @Peejayem did you check the link I gave above when you are logged into the forum and you will see the private message.

thanks

John

0 Ratings
Reply
JohnC2
Moderator
Moderator
143 Views
Message 7 of 7

Re: Unable to access email

Go to solution

Hi @Peejayem, thanks for your PM to let me know that you called in and got this resolved.

cheers

John

0 Ratings
Reply