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VeryHardly
Beginner
521 Views
Message 1 of 9

Unable to access my email account

I have a bt email account

 

I can access this via bt website, android and iPad.

 I CANNOT access this same account by Windows 10 webmail, Outlook webmail or Mozilla Thunderbird 

ALL come back whining about password or username issues.

 

 I know for a fact that Windows 10 garberates my bt internet.com with ancient yahoo 

I suspect Outlook does the same.

what about Thunderbird?

 

I have wasted hours on this and cannot wait for my contract with bt to expire 

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8 REPLIES 8
Moderator
Moderator
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Message 2 of 9

Re: Unable to access my email account

Hi @VeryHardly and welcome.

 

Sorry you're having problems with your email account. I'm assuming the problem is with the password reset issue? If that's the case drop me over the details and I'll look into it for you. You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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Michael1001
Aspiring Contributor
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Message 3 of 9

Re: Unable to access my email account

Please could you help me too ? Moderator RobbieMac said for me to post in the forum for the solution but the problem appears a bit more deep rooted than that.

 

ref :  https://community.bt.com/t5/Email/On-my-primary-email-account-I-am-being-forced-to-reset-the/td-p/16...

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Unable to access my email account

Michael1001

 

You have replies on your own thread.

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VeryHardly
Beginner
415 Views
Message 5 of 9

Re: Unable to access my email account

I think a major part of My problem was that I was using Edge. BT help advised me to shut down Edge and re-open my 'my bt'. This at least got me back to the 1st rung of the ladder.
I have yet to re-test Thunderbird, but I have to assume Windows 10 Mail, and Web version Outlook will never work until BT catch up. I may have more to say, so watch this space
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VeryHardly
Beginner
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Message 6 of 9

Re: Unable to access my email account

Silly boy, I should have said - 'reopen webmail using Internet Explorer'
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VeryHardly
Beginner
357 Views
Message 7 of 9

Re: Unable to access my email account

I still have problems accessing my       ~~~@btinternet.com email account.

 

Thanks to BT Help and being told NOT to use MSEdge - instead use MSInternet Explorer. This at least allows me to access my emails on my main PC through the IE browser.

 

I can also access same account via iPad & Android phone.

 

My current problem is that it is impossible to access email via Outlook (Webmail, not MSOffice) account and ALSO Windows Mail

and ALSO Mozilla Thunderbird.

 

My next plan is to downgrade to Office 2003 and try and get that to work

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VeryHardly
Beginner
295 Views
Message 8 of 9

Re: Unable to access my email account

I still am unable to log in to my @btinternet address, even with office Outlook 2010. I now believe the problem is with Windows registry having a yahoo server address embedded - virus like I just don't know how to change it
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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Unable to access my email account

When you are setting up an email client such as Windows Live Mail, Thunderbird or Outlook 2010 you are best to set it up manually and not by using the wizard.

 

This is the set up for Outlook 2010.

 

Your Name

 

Email address: Full btinternet email address

 

Account type: IMAP or  (POP)

 

Incoming server: mail.btinternet.com  

 

Outgoing server: mail.btinternet.com

 

Logon information:

 

User name: prefix only of email address

 

Password: Email password

 

Tick remember password

 

Do not tick Require password auth (SPA)

 

Click Button More settings

 

Tick box my out going server requires authentication

 

Tick box use same as incoming

 

Do not tick log onto incoming server

Advanced Button

 

Incoming server 993 or (POP 995) Tick requires SSL

 

Outgoing server 465 Use following type encryption SSL

 

If you are setting up any of the other email clients, it is more or less the same.

 

The BT settings you need are here

 

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/346,6588,6591

 

If they don't work try using the Yahoo settings

 

Yahoo POP settings

 

https://help.yahoo.com/kb/SLN4724.html

 

Yahoo IMAP settings

 

 https://help.yahoo.com/kb/SLN4075.html

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