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Message 1 of 5

Unable to access my email

I can't get access to my bt email. It's absolutely vital I get access to it as I've had it for years and I have some important emails on it I need to retrieve. I've tried to reset my password to no avail. Does anyone have any contact details so I can get in touch
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Unable to access my email

Are you a current BT Broadband customer, or are you with another ISP, and paying for BT Premium Mail?

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Distinguished Guru
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Message 3 of 5

Re: Unable to access my email


@AndyGateshead1961wrote:
I can't get access to my bt email. It's absolutely vital I get access to it as I've had it for years and I have some important emails on it I need to retrieve. I've tried to reset my password to no avail. Does anyone have any contact details so I can get in touch

Hi, welcome to the forums.

How are you accessing your emails, is it via webmail or an app/client?

(Don't change anything, though you have changed password ...)

Are you a BTBroadband customer and the email address associated with that account, or are you a BT Premium Mail user?

 

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Message 4 of 5

Re: Unable to access my email

Bt premium email. However I'm in the process of going back to bt for Internet. I access it via an app on my phone
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tickhill
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Message 5 of 5

Re: Unable to access my email

A long discussion about this on another thread which started a month ago.

See:  https://community.bt.com/t5/Email/BT-yahoo-mail/m-p/1889344#M64348

Link shows most recent comment - scroll back through it for earlier comments.

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