Are you a current BT Broadband customer, or are you with another ISP, and paying for BT Premium Mail?
I can't get access to my bt email. It's absolutely vital I get access to it as I've had it for years and I have some important emails on it I need to retrieve. I've tried to reset my password to no avail. Does anyone have any contact details so I can get in touch
Hi, welcome to the forums.
How are you accessing your emails, is it via webmail or an app/client?
(Don't change anything, though you have changed password ...)
Are you a BTBroadband customer and the email address associated with that account, or are you a BT Premium Mail user?
A long discussion about this on another thread which started a month ago.
Link shows most recent comment - scroll back through it for earlier comments.