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Canadaleigh
Aspiring Contributor
220 Views
Message 1 of 6

Unable to connect to bt mail servers

I am unable to connect to the bt mail servers with Outlook but I am able to connect using my phone so i know that my password is correct.

I have anothe mail account on outlook and that works fine

I am using imap and the account was working ok on 04/02/19

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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
215 Views
Message 2 of 6

Re: Unable to connect to bt mail servers

This problem has been going on for years. The best thing to do is nothing. Do not change any settings or password or delete and re-set up the account. The problem usually resolves itself in a day or two.

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Canadaleigh
Aspiring Contributor
209 Views
Message 3 of 6

Re: Unable to connect to bt mail servers

Ok Thanks I will check again in a few days
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Canadaleigh
Aspiring Contributor
123 Views
Message 4 of 6

Re: Unable to connect to bt mail servers

I have been checking my maill for the last couple of weeks  and this keeps happening just about every other day one day it will connect the next it will drop this is on my BT Mail account through Yahoo and yet My old Sky account which also uses Yahoo is stable 

Is there any thing i can do

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Unable to connect to bt mail servers

 


@Canadaleigh wrote:

Is there any thing i can do

 


Unfortunately, no.

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Distinguished Sage
Distinguished Sage
118 Views
Message 6 of 6

Re: Unable to connect to bt mail servers

Log onto your BT account and set forwarding up to forward your emails to your "old Sky" account and you will be able to receive your emails through that or alternatively set up a gmail account and again set up your BT email to be forwarded to that.

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