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Cyberdog
Contributor
1,341 Views
Message 1 of 10

Unable to create new e-mail address

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Hi,

I am trying to setup another e-mail address for a family member.

All i keep getting is:-

""Sorry, we have been unable to create your new email address due to a technical problem. Please try again later. "".

Is anyone else having this same problem.

Thanks
Dave.

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9 REPLIES 9
Anonymous
Not applicable
1,330 Views
Message 2 of 10

Re: Unable to create new e-mail address

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I seem to remember from when I did it that my browser (Chrome) was blocking popups

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DanielS
Moderator
Moderator
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Message 3 of 10

Re: Unable to create new e-mail address

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Hi @Cyberdog,

Have you read @Anonymous's post?

Also, do you have any other emails on that account that you can manage? Are you near the limit?

Thanks

DanielS

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Cyberdog
Contributor
1,302 Views
Message 4 of 10

Re: Unable to create new e-mail address

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Hi,

I have three family e-mail addresses. B.T. deleted two for lack of use, but i was able to re-create one of them which is now up and running. However when i try to re-create the other deleted address i get the message as below.

""Sorry, we have been unable to create your new email address due to a technical problem. Please try again later. "".

Thanks
Dave

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DanielS
Moderator
Moderator
1,298 Views
Message 5 of 10

Re: Unable to create new e-mail address

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Have we confirmed that that email has been completely removed in the background? It may still exist at some level which could be preventing you from setting it back up again.

Thanks

DanielS

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Cyberdog
Contributor
1,268 Views
Message 6 of 10

Re: Unable to create new e-mail address

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Hi,
Sorry for the delay getting back to you.
I haven’t been onto by about the problem.
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PaddyB
Moderator
Moderator
1,261 Views
Message 7 of 10

Re: Unable to create new e-mail address

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Hi @Cyberdog,

I'll be able to take a look at this for you to see if there is anyway to get those email addresses back.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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Cyberdog
Contributor
1,252 Views
Message 8 of 10

Re: Unable to create new e-mail address

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Hi,
Thanks, i was able to recover one e-mail address, so it is just one that I am unable to sort out.
I will fill the form and send it in.
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Cyberdog
Contributor
1,211 Views
Message 9 of 10

Re: Unable to create new e-mail address

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Hi,

Thanks for your assistance with the deleted e-mail address. Apparently it was deleted by B.T. back in April 2018, due to lack of use and is now not available.

Thanks
Dave.

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bhangad
Beginner
1,187 Views
Message 10 of 10

Re: Unable to create new e-mail address

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 thanks for the resoultion @Cyberdog, i was looking for it. really appreciated 

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