- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Unable to delete an email
I am unable to delete an email, I send it to trash but it keeps coming back to my inbox and I get a message saying
Please wait for email(s) to load completely. I have tried all ways to delete it without success.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
Hi @silver1
Welcome to the BT Community
Are you using an Email client/app to manage the email you're trying to delete?
What happens when you log in through BT Webmail and try deleting the email?
Ali
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
I am logging in through BT Webmail and just can't delete it!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
Have you tried clearing the history and cookies of your browser?
Have you tried a different browser?
Do you use any other devices to access your email account?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
Yes I have cleared cookies, deleted all history, and tried a different browser without success.
I can access my emails on my smartphone but can't delete it from there either!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
Thanks for confirming those details @silver1.
When you're using your smartphone, are you using a separate client, or are you logging into Webmail on this too?
Have you tried clearing your trash as well, or is this when it gives you the error?
Peter
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
Yes, I'm using webmail on my smartphone too.
Trash is regularitly emptied. I can't move the email to trash, as I get a message saying please wait for the email to load completely.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
Are you able to move it back to folder. If you are try moving it to a new folder then delete the folder.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: Unable to delete an email
I can't move it anywhere, if I try it just goes back to my inbox with the message about allowing it to load completely first.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content