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Newbie
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Message 1 of 4

Unable to get new BT email address

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I've just joined BT and would like a BT email address. I have my BT account fully setup in MyBT. The instructions to get a new email address tell me to go to My Extras at the bottom of the screen after log in. I get Manage My Extras and when I go there, I can see 'Details' for email but there is not a way to get a new email address.

 

Could it be that my transfer to BT isn't implemented yet? I wouldn't have thought that would prevent me from getting an email address. Any other suggestions?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Unable to get new BT email address

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Entirely your choice of course, but I'm not sure why you are so keen to get a BT email address. The BT mail system seems to have more than its fair share of problems. An ISP agnostic transportable address such as Gmail is a much better option.

 

Its possible you won't be able to create a BT email address until your order has completed and been closed.

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Unable to get new BT email address

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Your "extras" won't be fully shown until your order is completed.

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Newbie
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Message 4 of 4

Re: Unable to get new BT email address

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Thanks for the reply. I already have a gmail account and wanted BT as my secondary email as I currently use freeserve, which is about to have the plug pulled !

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