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gjs010
Beginner
2,280 Views
Message 1 of 13

Unable to log into our btinternet.com email account

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Hi there, for some reason our btinternet.com email account is not letting us signin.

Saying the password is incorrect.

Not sure if the email account has been suspended for some reason.

We never set up an alternative email address for a new password to be sent out to so we dont have that option.

Everything was fine until our Yahoo app on our tablet threw us out saying "Session expired" we now cannot log back into the BT Yahoo web site or the Yahoo app on the tablet.

 

BT asked us to call 0808 100 6778 but i gather that is a chargeable number. Any other suggestions? Have we maybe been moved to BT email from BT Yahoo without our knowledge?

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12 REPLIES 12
NoobSaibot
Aspiring Expert
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Message 2 of 13

Re: Unable to log into our btinternet.com email account

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Can't login either. Think I've forgotten the password, but forgotten password page just stalls.

 

Too slow/stallish/buggy

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dilosec
Aspiring Expert
2,256 Views
Message 3 of 13

Re: Unable to log into our btinternet.com email account

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Check here: http://diagnostics.bt.com/login/?workflow=EmailChecker
to find out whether your mailbox is on BTYahoo or BTMail.

Email login in a brower is via: https://signin1.bt.com/login/emailloginform
this should work for both BTYahoo and BTMail mailboxes.

If you've been migrated to BTMail, you may have to sign up for a BT ID:
https://www.bt.com/appsprofile/registration/signup.do?addAccountMandate=Y
 

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NoobSaibot
Aspiring Expert
2,240 Views
Message 4 of 13

Re: Unable to log into our btinternet.com email account

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Can login to mybt but can't login to email

 

What do I do? The site is mega slow too. I'm putting in @btinternet.com

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Distinguished Sage
Distinguished Sage
2,235 Views
Message 5 of 13

Re: Unable to log into our btinternet.com email account

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If you have forgotten your password you should be able to reset it here.

 

https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged...

 

If you have been migrated from BTYahoo to BTMail you would have had to go through a process of accepting the change and setting up a BTID. If you did that your email password will now be the same as your BTID.

 

If you went through that process you should be able to access yor email by logging into MYBT and scroll down to "My Extras" and them "Manage BTMail" then "Go to BTMail".

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NoobSaibot
Aspiring Expert
2,228 Views
Message 6 of 13

Re: Unable to log into our btinternet.com email account

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Nevermind, just forgot that I had changed some details.

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gjs010
Beginner
2,214 Views
Message 7 of 13

Re: Unable to log into our btinternet.com email account

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Hi dilosec, running the check on the 1st link gives me an error:

 

"There seems to be a problem with your account.

There would appear to be a problem with your email account. Please can you contact us on 0800 111 4567 to discuss further."

 

The second link gives me the same problem as the regular Yahoo mail page i.e. not recognising the password.

 

I dont think we have been migrated yet as we did not recieve any confirmation from BT to say this. Does it matter that we dont have our phone line with BT anymore?

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gjs010
Beginner
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Message 8 of 13

Re: Unable to log into our btinternet.com email account

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Hi gg30340,

When i try to reset the password using https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged...  i get this error:

Sorry!
 
You can't reset your password as your account is suspended at the moment.

You may contact the helpdesk who will be happy to help

 

 

What do i do now 🙂

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Distinguished Sage
Distinguished Sage
2,206 Views
Message 9 of 13

Re: Unable to log into our btinternet.com email account

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Why not try doing as it suggests and contact the help desk. 0800 111 4567

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2,181 Views
Message 10 of 13

Re: Unable to log into our btinternet.com email account

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gjs010 wrote:....... Does it matter that we dont have our phone line with BT anymore?

Do you mean you are not a BT customer at all, for phone/internet?

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