cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Terry1609
Beginner
632 Views
Message 1 of 3

Unable to login to BT email account

I haven't accessed my BT email account for a good few months and now I can't login at all.  I've tried forgotten password but won't accept any of my security question answers.  It won't even accept my MyBT account username & password - even though I can login to MyBT with those credentials!  Can anyone out there help?

0 Ratings
Reply
2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage
618 Views
Message 2 of 3

Re: Unable to login to BT email account

It may be that your email account has been suspended for not being used within a 90 day period.

See link

https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-#:~:text=Your%20...

If that does not apply if you log onto your MyBT and go to "My Products" then "Email manage" can you see and access your email from there?

0 Ratings
Reply
Terry1609
Beginner
608 Views
Message 3 of 3

Re: Unable to login to BT email account

Thanks, that does sound like it could be the problem.  I'm the BT ID account holder so it shouldn't be a problem to recover my email account.  I say shouldn't ... I logged into MyBT without any problem however I now have a message saying 'Sorry we can't get your account details at the moment'! 

0 Ratings
Reply