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Norasmum
Beginner
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Message 1 of 4

Unable to open emails

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I'm so hacked off with BT email.   Now unable to open and read any emails.  Anyone else experiencing this?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Unable to open emails

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How are you accessing your email. Is it on a browser or via an email client/app?

There is a problem with the email system at present and BT are working on a fix. 

Meanwhile if it is on a browser, try double clicking the email which will open it in a new window.

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Norasmum
Beginner
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Message 3 of 4

Re: Unable to open emails

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Ah.  Many thanks Distinguished Sage.  Double clicking works although it takes a while to load.

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millie30
Beginner
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Message 4 of 4

Re: Unable to open emails

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I am also hacked off - have spent most of this  morning speaking  to 2 people from BT  about this problem and they were obviously unaware  that there was any problem with emails . I then spent £30 to get someone in to try and sort the problem  out. He advised me that I could still open  emails with a double click which brought up another window or I could  down load another email server which I did not want to do. I simply wanted to return to opening emails as usual. I am very dependant on my computer during this time and could do withour extra worry.

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