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Crusader52
Aspiring Contributor
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Message 1 of 2

Unable to open emails

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Since last evening I have been unable to open any emails, either from my inbox or any other folder. I am able to logon and get the normal list of inbox emails and folders, but clicking on anything just results in the screen lockimg. I am unable to logoff, so I have to cancel the session.The mouse still moves, and I am able to open new sessions, so it isn't the PC locking up.

 

Any ideas as to what is causing this?

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Crusader52
Aspiring Contributor
572 Views
Message 2 of 2

Re: Unable to open emails

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I contacted BT this morning via web chat. It is now resolved. They asked me to try a different browser. I had the problem using Firefox, but using Internet explorer it worked fine.

 

I've since tried Firefox again and it is also working fine!

 

Confused, but happy to be able to use email again.

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