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Aspiring Expert
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Message 1 of 6

Unable to reset email password via bt.com

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Hi John,

i'm also having issues.

I can't access my btinternet email to get the activation code.

Cannot get past the favourite name question Smiley Frustrated

Any Help would be fab thanks.

 

 

Kind Regards
Andy
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Moderator
Moderator
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Message 2 of 6

Re: Unable to reset email password via bt.com

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Hi @andylloyd Sorry you are having difficulty accessing your email. I've moved you post to create your own thread.

 

Have you tried as Patrick advised that the security details are case sensitive. So if you haven't already done so try entering the the mother's maiden name with the first letter in capitals.

 

If that doesn't work than I can take a look at this for you. Please can you send me in your details using the Contact The Mods link found in my profile?

 

Cheers

John

 

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Aspiring Expert
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Message 3 of 6

Re: Unable to reset email password via bt.com

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Many thanks John,

i've tried that got past the Maiden Name but the code gets emailed to my BT email that I can't access.

I'll drop you a message.

Kind Regards
Andy
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Moderator
Moderator
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Message 4 of 6

Re: Unable to reset email password via bt.com

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Hi @andylloyd I've double checked and the link is there. You need to be viewing the full site and not Mobile View to see it. 

 

If you still having difficulty with it post back and let me know.

 

cheers

John

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Aspiring Expert
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Message 5 of 6

Re: Unable to reset email password via bt.com

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Apologies, it's been a while. Smiley Very Happy

Found it on my desktop and filled the form out.

 

Kind Regards
Andy
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Moderator
Moderator
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Message 6 of 6

Re: Unable to reset email password via bt.com

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Hi @andylloyd Thanks for that and we will be in touch as soon as your case reaches the top of the queue.

 

cheers

John

 

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