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Surtees
Beginner
358 Views
Message 1 of 2

Unable to send e mails

My e mails have stopped sending. I get this slightly alarming message!

"Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-1-1) ID (5ED9AA6E2496C35F) [Err code: 553]"

I tried sending a blank e mail to myself. It still happens.

There is a url in my e mail signature but it has been there for years... 

Please can anyone help me?

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1 REPLY 1
Les-Gibson
Recognised Expert
350 Views
Message 2 of 2

Re: Unable to send e mails

Have you done a virus scan on your PC, sounds like there could be something in there that you're not aware of. Failing that, try taking the URL out of your signature 

You may also find this useful. https://community.bt.com/t5/Email/Error-Code-553/td-p/2058127#:~:text=Re%3A%20Error%20Code%3A%20553&....

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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