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sunshinecoach
Aspiring Contributor
411 Views
Message 1 of 20

Unable to set up sub accounts anymore?

Hi, wanted to manage  some sub accounts on my account. On checking my profile on My BT I have no option to set up any sub accounts, appear to have no "extras" assigned to my account and I am unable to view any online billing (this has been the case since I set up the My BT thing months ago) I have been through the live chat loop three times and have been assured three times that the problem would be resolved "in 24 hours". That never happened. **edited bt Mod** The problem seemed to occur since the switch from BT Yahoo.

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19 REPLIES 19
Distinguished Sage
Distinguished Sage
408 Views
Message 2 of 20

Re: Unable to set up sub accounts anymore?

Have you seen message5 of this thread?

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sunshinecoach
Aspiring Contributor
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Message 3 of 20

Re: Unable to set up sub accounts anymore?

Yes, but as I said I have no "My Extras" assigned to my profile and can't do anything.

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Distinguished Sage
Distinguished Sage
400 Views
Message 4 of 20

Re: Unable to set up sub accounts anymore?

Are you sure you are on BTMail and not BTYahoo. Don't rely on the checker, it is broken. If there is any Yahoo branding when you login to webmail, you haven't been migrated.

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sunshinecoach
Aspiring Contributor
395 Views
Message 5 of 20

Re: Unable to set up sub accounts anymore?

Deffo Btmail as the settings option advises me to visit MyBt to manage my email addresses.

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Distinguished Sage
Distinguished Sage
390 Views
Message 6 of 20

Re: Unable to set up sub accounts anymore?

When you log onto your email account via webmail, do you see any mention of BTYahoo in the logo?

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sunshinecoach
Aspiring Contributor
381 Views
Message 7 of 20

Re: Unable to set up sub accounts anymore?

Nope it's all BT. No Yahoo anywhere.

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Distinguished Sage
Distinguished Sage
379 Views
Message 8 of 20

Re: Unable to set up sub accounts anymore?

Are you sure your BTID is your Primary address?

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sunshinecoach
Aspiring Contributor
374 Views
Message 9 of 20

Re: Unable to set up sub accounts anymore?

Yes it is my primary address. 

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sunshinecoach
Aspiring Contributor
373 Views
Message 10 of 20

Re: Unable to set up sub accounts anymore?

Capture.JPG

This is the window opened when I click on settings.

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